Return Policy for Brimper.com
Effective Date: March 24, 2025
At Brimper.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your recliner or massage chair, we offer a 30-day return policy.
1. Eligibility for Returns
- Items must be returned within 30 days of the delivery date.
- Products must be in their original condition, unused, and in the original packaging.
- Proof of purchase is required for all returns.
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at [Insert Contact Email] or [Insert Phone Number] to request a return authorization.
- Pack the item securely in its original packaging, including all accessories and documentation.
- Ship the item to the address provided by our support team.
3. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service to ensure safe delivery.
4. Refunds
- Refunds will be issued to the original payment method once the returned item is inspected and approved.
- Please allow 5-10 business days for the refund to reflect in your account.
5. Exchanges
We currently do not offer direct exchanges. If you would like a different product, please return your original purchase and place a new order.
6. Non-Returnable Items
The following items are not eligible for returns:
- Items marked as final sale or non-returnable.
- Products damaged due to misuse, neglect, or improper assembly.
7. Contact Us
If you have any questions or need further assistance with your return, please contact us at:
Brimper.com
1656 Ware Ave, Suite 279, East Point GA 30344
hello@brimper.com
